Refund and Returns Policy

At Aromalaya, we have a 7-days replacement policy, which means you have 7 days after receiving your item to request a replacement in case of any manufacturing defect.

To be eligible for a replacement, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@aromalaya.in If your return is accepted, we’ll arrange the pickup of the existing product.

You can always contact us for any replacement-related query at ( Email Address)

Defect Product Replacement

For the product replacement process, you have to inform our team via email. The Aromalaya team will provide our courier facility address, you have to send your product along with your purchase bill to our facility address, or will schedule your visiting time. After testing the defective product and verification, we will dispatch your replacement product to your address.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Non Returnable Item : Few items can be non returnable which is mentioned at the time of check out. Feel free to call us for any query ( Contact Number)

Please note that while every effort is made to accurately represent our products through images, variations in color, texture, and appearance may occur due to factors such as screen resolution and lighting conditions. We cannot guarantee that the product received will be identical to the images displayed on our platform. By proceeding with your purchase, you acknowledge and accept this possibility.

“Kindly be advised that for handcrafted items, variations in appearance, size, and color may occur as each piece is uniquely created by artisans. Therefore, the product received may not perfectly match the exact depiction provided in the images. Your understanding of these inherent differences in handmade products is appreciated. By proceeding with your purchase, you acknowledge and accept this characteristic of handcrafted items.”

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved in case of manufacturing defects, you’ll be provided with store credits. You can use those store credits to buy anything from our website of the same order value.